Last updated: 10/01/2024
Since our products are digital downloads, all sales are final and non-refundable. Once you receive access to a preset, you cannot “return” it, so please review product descriptions carefully before purchasing.
We do not offer refunds for:
• Change of mind after purchase
• Incompatibility due to incorrect software version
• Failure to read the product description before buying
Exceptions
Refunds may be considered only if:
• You purchased the same preset more than once by accident
• The product file is corrupted and we cannot provide a working replacement
How to Request an Exception
If you believe you qualify for a refund exception, contact us at [your email address] within 7 days of purchase. Please include:
• Your order number
• Proof of payment
• A description of the issue